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1. Scope and Eligibility

• This delivery policy applies to all customers placing orders via our website, khangbirdsnest.com.

• KHANG Bird’s Nest provides nationwide shipping fulfillment for all customer orders within Vietnam.

2. Delivery Methods

2.1. In-Store Pickup

• Applicable to customers purchasing directly at our store or choosing the pickup option on khangbirdsnest.com.

• Please carefully inspect the goods and cross-check the products with your invoices and warranty cards before accepting them.

• If an item needs to be transferred from another warehouse within our system, our sales representative will contact you to reschedule a convenient pickup time.

2.2. Local Delivery (Within Nha Trang & Ho Chi Minh City)

• Free shipping is provided for all deliveries within the inner districts of Nha Trang City and Ho Chi Minh City.

• For orders without specific time constraints, our delivery staff will call ahead to coordinate a convenient delivery window with you.

• For time-sensitive orders, we will contact you to arrange and deliver the products exactly at your requested time.

• In cases of urgent requests or orders placed outside business hours, our staff will contact you to negotiate a mutually reasonable delivery time.

• Please personally inspect the product upon delivery. If there are any discrepancies regarding the product type, model, quality, or quantity compared to your order, please notify us immediately for prompt resolution. If everything is correct, please accept the delivery and settle the full payment.

• If an unexpected delay occurs, we will proactively contact you to provide an update.

2.3. Interprovincial Shipping (Via GHTK.VN, VIETTELPOST.VN, GHN.VN)

• When placing an order, please provide full and accurate details to facilitate seamless shipping and payment processing. KHANG Bird's Nest shall not be held responsible for delayed or lost shipments resulting from incorrect delivery information provided by the customer.

• Standard delivery time ranges from 2 to 4 business days (excluding Sundays, public holidays, and Tet).

• Orders placed on Sundays or during public holidays/Tet will have their delivery timeline calculated from 4:00 PM on the following Monday or the first working day after the holiday.

• Please thoroughly inspect your items immediately upon receiving them from the courier. If there are any issues regarding product type, quality, or quantity, please report them to us instantly so we can coordinate with the courier service to resolve the issue.

2.4. Order Modifications and Cancellations

Customers may modify or cancel a transaction under the following conditions:

• The store has confirmed the order but the package has not yet been dispatched.

• If the package has already been shipped, any modifications or cancellations will require the customer to cover the associated shipping fees.

General Processing Terms

We typically process orders within 24 hours of receipt and will provide confirmation regarding payment and shipping details. Delivery generally takes 2–4 business days from the order confirmation date or as agreed upon during checkout. However, delays may occasionally occur due to the following force majeure circumstances:

• Our team is unable to reach you via phone to coordinate delivery.

• The shipping address provided is incorrect or difficult to locate.

• A sudden surge in order volume delays our processing capabilities.

• Supply chain delays from partners or unexpected transit delays from third-party couriers.

Regarding Shipping Fees: Since we utilize third-party courier services, shipping rates are calculated based on their standard tariffs, which vary depending on the destination and total weight of your order. We will inform you of the exact shipping fee during our order confirmation call.